KUALA LUMPUR, Dec 11 — Disabled or differently abled? For United Voice, an NGO dedicated to empowering individuals with learning disabilities, there is a world of difference between the two.
Having recently celebrated its 20th anniversary, in conjunction with the annual International Day of Persons with Disabilities (IDPD) on December 3, 2025, United Voice continues to champion the rights and inclusion of individuals with learning disabilities.
The organisation calls on society to embrace compassion, understanding, and acceptance for those who are often misunderstood and left behind.
“Learning disabilities, which represent the largest group among persons with disabilities , do not mean an inability to learn. Instead, these individuals learn differently and have different capabilities,” said James Kong, vice president of United Voice.
“In Malaysia, there are 751,421 registered persons with disabilities (PWD), and the actual number is likely much higher owing to low awareness, social stigma and other factors.
“This tells us that there are many persons with disabilities in our midst, but we don’t see them participating in society because they are hidden away, with few opportunities.
“However, we must remember that each one of them is a gift and part of our society too; they have the right to education, social acceptance, employment and independence so they can lead fulfilling lives, without barriers.”
In line with this purpose, and in alignment with the government’s efforts to offer equal opportunities for PWD, United Voice works tirelessly to change hearts and minds, so that society can learn more about how to welcome and include individuals with different needs and abilities.
Its activities are centred around four inter-connected pillars, namely engagement, empowerment, education, and employment. Collectively, these efforts are part of Project I’mPossible, an employment programme that serves as a training platform and social enterprise arm of United Voice.
Project I’mPossible aims to create sustainable employment pathways while fostering independence among its members by providing members with opportunities to work, learn and earn based on their individual capabilities. Its key initiatives include:
- An on-site café and pop-up coffee cart for members to learn how to interact with customers, take orders and develop barista skills.
- Capacity building, self-advocacy, vocational, self-employment and job-readiness training to help members communicate their needs and gain independence.
- Workshops and training for organizations and corporate partners, including Disability Equality Training (DET), Disability Awareness Training (DAT), Disability Related Services Training (DRST) and Audit Access, to help participants understand individuals with learning disabilities and strategies to support their inclusion.
Many individuals have benefited from these programmes over the years, such as Lee May Yoong.
“Project I’mPossible has made a huge difference in my life. After a brain tumour affected my memory and learning, United Voice gave me so many opportunities to learn and grow.
“From office administration to treasurer, conducting awareness training workshops, and learning how to speak to others about my rights and asking for support when it is needed,” she said.
Others who have found a home at United Voice include Cynthia Thomas, who developed confidence and skills that enable her to work as a receptionist in a clinic, registering patients and assisting with various tasks.
Similarly, Siti Farhah Azyan feels accepted and has found purpose in her work, supporting others and participating in the Special Olympic World Games where she represented Malaysia in 2015, winning several medals for bowling.
For Clement Ooi, autism has made it challenging to speak but he expresses himself beautifully in bold artwork and a distinctive style that has gained a following both locally and abroad.
These journeys by United Voice members are a source of inspiration and hope, showing what is possible for people with learning disabilities.
While there are various programmes spearheaded by the Ministry of Human Resources (KESUMA) and other organisations to help persons with disabilities start and grow their business, support from all levels of society is crucial for lasting, sustainable change.
“Over the past 20 years, we have touched many individuals — not just our members but also their families. We have helped raise awareness among individuals and companies.
“Still, there is much more to be done. As the saying goes, many hands make light work. We welcome inquiries about our programmes and support from both the public and corporations.
“With your help, we can continue our mission, change more lives, and create wider ripples of positive change throughout society,” said Kong.
